BUDGET: Between 1 crore INR and 4.99 crore INR (More than USD135,000 but less than USD540,000)
Project Overview
Fairmont Hotels & Resorts engaged Actis Technologies to create an integrated AV ecosystem for its Mumbai hotel to enhance guest experience without competing with the architecture or interiors.
The project brought together four requirements often handled separately. In The Hedonist, Oryn and Beyond Oryn, Actis deployed Devialet loudspeakers over Dante to deliver premium sound for curated music and live entertainment. Mood Media and Pioneer DJ sources integrated within the infrastructure, giving each venue the flexibility to change its atmosphere by schedule, event or genre.
Across other guest areas, a Harman background music system provided zone-specific audio for restaurants, lounges, common areas, wellness facilities and the infinity pool. High-definition video collaboration systems supported corporate guests in the business centres.
Actis also linked the audio processing system with the fire alarm system. During an emergency, background music is muted automatically so that critical announcements take priority.
Delivered phase by phase over approximately six to eight weeks, the project unified premium hospitality audio, hotel-wide background music, business communications and life-safety integration within one coordinated solution.
What did the client want to achieve?
Fairmont Mumbai wanted technology to enhance each space while remaining discreet, reliable and simple for its team to manage.
Its signature venues needed more than conventional background sound. The audio had to reproduce curated music with clarity and depth, support live entertainment and help each restaurant or lounge create a distinct atmosphere. The wider hotel required zoned background music, with content selected by location, time, event or genre.
The hotel also serves corporate travellers, so its business centres needed dependable, high-definition video collaboration for meetings and remote participation.
These guest-facing requirements had to coexist with strict operational and life-safety needs. Entertainment and background music had to stop immediately during an emergency so that fire alarm announcements could be heard clearly.
Fairmont’s objective was to create a connected technology environment rather than isolated systems. It needed premium performance where guests would notice it, consistent control across varied spaces and dependable integration with business and safety infrastructure.
Scope of work your company was involved in
SI designed, integrated, configured and commissioned the hotel’s premium audio, background music, business collaboration and audio safety systems.
In The Hedonist, Oryn and Beyond Oryn, Actis deployed Devialet loudspeakers over a Dante digital audio network. This provided low-latency, uncompressed audio transport and allowed scheduled music services and Pioneer DJ sources to share the same infrastructure. The solution supported ambient listening and energetic entertainment without compromising sound quality.
For other guest areas, Actis implemented a Harman background music platform with independent audio zones. Restaurants, lounges, common areas, wellness facilities and outdoor spaces could receive content suited to their function while remaining centrally managed across the hotel’s varied operating environments.
SI also equipped business centres with high-definition video collaboration systems for corporate guests.
The scope included integration with the fire alarm system. Actis configured the audio processor to mute background music automatically and prioritise emergency announcements.
The work included networked audio configuration, source integration, zone programming, system testing and phased commissioning over approximately six to eight weeks.
What key challenges were faced?
The principal challenge was making several systems serving different hotel functions operate as one dependable environment.
The signature venues required premium sound for curated background music and live entertainment. Scheduled Mood Media content and Pioneer DJ sources had to be integrated without creating separate systems or adding complexity for staff.
Other hotel areas presented different acoustic and operational needs. A restaurant, lobby, wellness area and outdoor pool cannot use the same audio approach. Each space required coverage and independent control while the hotel retained centralised management.
The technology also had to respect Fairmont Mumbai’s finished interiors. Loudspeakers and infrastructure needed to complement the visual character of premium venues rather than appear as intrusive technical additions.
Finally, the audio system could not operate independently of the hotel’s life-safety infrastructure. During an emergency, background music had to stop immediately and critical announcements override audio.
SI therefore had to balance sound quality, source flexibility, zoning, aesthetics, operational simplicity and third-party safety integration within a phased programme of six to eight weeks.
How were those challenges resolved?
SI resolved the challenge by designing distinct audio experiences for spaces, then connecting them through coordinated infrastructure.
In The Hedonist, Oryn and Beyond Oryn, Devialet loudspeakers were integrated through Dante. The network carries uncompressed audio with low delay and allows flexible signal routing. Mood Media content and Pioneer DJ sources could share the backbone, supporting scheduled ambience and live entertainment without compromising quality.
The wider hotel used a Harman background music platform divided into independent zones. Each area could receive music suited to its purpose, schedule or event while remaining centrally manageable.
SI selected and positioned audio elements according to each space’s visual character. Premium Devialet systems were reserved for signature venues, while other areas used an application-appropriate background music solution.
The team also integrated the audio processor with the fire alarm system. An alarm signal automatically mutes music and prioritises emergency announcements.
Testing and commissioning were completed phase by phase, allowing SI to verify source routing, zone behaviour, audio performance and emergency override functions before handover. This reduced risk during phased delivery.
How has your work helped the client?
The project has given Fairmont Mumbai a coordinated way to manage sound, collaboration and emergency audio across the hotel.
In The Hedonist and Oryn, the Devialet and Dante solution supports curated ambience and live entertainment through one high-quality infrastructure. Fairmont reported that it significantly elevated the guest experience.
Independent audio zones allow the hotel to match music to each space’s purpose, schedule and atmosphere. This gives operations teams greater control than a single hotel-wide feed and helps maintain distinct experiences across restaurants, lounges, wellness facilities and outdoor areas.
High-definition video collaboration in the business centres helps corporate guests remain connected and productive. Fire alarm integration automatically mutes background music for emergency announcements.
Aaryaman Chhatwal of Fairmont Mumbai stated: “We are particularly impressed by how effortlessly they fill each space with rich, immersive sound, combining clarity, depth and a remarkable ability to energise the room. Their robust performance has significantly elevated the overall guest experience at both venues.”
Together, these systems support hospitality, daily operations, business services and life safety as one coordinated environment.
What are you most proud of about the project?
We are most proud of integrating premium hospitality audio, live entertainment, hotel-wide background music, business collaboration and life-safety controls without compromising guest experience or operational simplicity.
In The Hedonist, Oryn and Beyond Oryn, Dante networking connects Devialet loudspeakers with scheduled Mood Media content and Pioneer DJ sources through one flexible audio backbone. This allows each venue to move from controlled ambience to more energetic entertainment while maintaining sound quality.
Across the wider hotel, Actis created independent Harman background music zones for restaurants, lounges, common areas, wellness facilities and outdoor spaces while retaining central management.
The system also responds automatically to the fire alarm. Normal audio is muted, and critical announcements receive priority, showing that guest experience, operational control and safety were considered together.
Fairmont reported richer, more immersive sound and a significant improvement in the guest experience at its principal venues. For us, the project demonstrates how thoughtful integration can make complex technology effective, manageable and unobtrusive.
VIDEO link of the project space:
